Delivery Information

DELIVERY INFORMATION
DELIVERY THROUGHOUT TURKEY
Delivery to all provinces and central districts of Turkey is free of charge. If the shipping cost is borne by the customer, it will be specified on the product page. For shipments where payment is made by the customer, you can contact masasandalyen.com customer service at +90 530 711 4316 or via message.

Due to unfavorable physical conditions of cargo companies that distribute nationwide, which are not suitable for furniture transportation, our company prefers specialized transportation companies that specialize in furniture distribution throughout Turkey. In addition, our products are delivered to customers with insurance coverage.

These companies occasionally have difficulties delivering products due to their vehicle sizes and heights in some cities and districts. Delays may occur due to loading times in specific regions such as eastern and southeastern parts of Turkey. These mentioned transportation companies can deliver our products either to the closest points or through vehicles used for local transportation services according to your preference. For any other issues that may arise, you can contact our sales representatives for information and support.

We appreciate your understanding regarding any delays or problems that may arise from these reasons.

DELIVERY CONDITIONS
After receiving bank approval, your orders will be shipped within 3-10 business days (Monday-Friday) (delivery time may vary for certain products). You can obtain information about delivery time from our customer representatives. Depending on the distance between delivery address and masasandalyen.com , the shipping company will deliver your order within 1-3 days.

Delivery times for custom-made products vary depending on manufacturing time. Delivery information and deadlines for these types of products are specified on product pages.

In case of any unforeseen circumstances caused by us, we will inform you based on your membership details. Therefore, it is important that your membership information is complete and accurate. Deliveries are not made during holidays and public holidays.

All selected products will be delivered to you with masasandalyen.com guarantee through contracted shipping companies.

You will receive a confirmation email regarding all purchased products. If any of the selected items are out-of-stock currently, an email will be sent with details about when it will be back in stock.

masasandalyen.com is an online shopping website where multiple users can shop at the same time.There might be occasional cases where multiple customers purchase the same item simultaneously causing it go out-of-stock.In this case;

If you have made a payment online but if we no longer have stock availability then there's a waiting period between minimum 4 (four) - maximum 30